1. Customer Focus: One of our primary objectives is to meet customer requirements and strive to exceed customer expectations.
  2. Supply Focus: Meeting supply demands and expectations by providing them with fair pay based on experience, referencing and vetting.
  3. Leadership and Commitment: Management is responsible for providing leadership and direction in implementing the quality standards throughout the company.
  4. Process Approach: Team understanding of various processes as part of a system and how they interact with each other, rather than looking at them in isolation.
  5. Continuous Improvement: Fixed Construction Limited aims to continuously improve its systems and operations, using the ISO 9001:2015 standard as a framework for identifying opportunities for improvements and making necessary adjustments.
  6. Fact-Based Decision Making: Decisions are to be based on the analysis of data and information.
  7. Resource Management: Adequate resourcing will be provided, including the human resources and specialized skills, to implement the quality within the company.
  8. Documentation: Maintenance of adequate documentation to demonstrate compliance with requirements as outlined in ISO 9001:2015.
  9. Internal Audits and External Audits: Regular internal audits are to be conducted to ensure the Quality Policy is effective and yielding the desired outcomes.
  10. Review and Revise: Periodic management reviews to ensure that the quality management system remains effective and suitable for the organization’s needs.

| Name: | Lucy Clarke | | --- | --- | | Position: | Director | | Reviewed: | 30 April 2024 |

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